General

What makes you different from your competitors?

At Meydit, we do things differently. We're all about slow fashion, made to measure and made to order, so your garment is uniquely you. We work with a community of independent creatives who are passionate about their craft, so you can be sure your garment is made with care and attention to detail. Plus, we're committed to eco-friendly and ethical practices, so you can feel good about your fashion choices. And with a personalised experience for both customers and creatives, Meydit is a fashion marketplace like no other.

Where is meydit based?

Meydit is a global movement! We're headquartered in the sun-kissed city of Sydney, Australia, but our creative community spans the world. We've got team members in Melbourne and beyond, and we're always looking to expand our network of slow fashion enthusiasts. Our MVP will be launching soon in Sydney, and we can't wait to bring our made-to-measure magic to other cities like Melbourne, Brisbane, Adelaide, Perth, and Darwin. But don't worry, we won't leave out the regional areas either! Want to be one of the first to know when Meydit is coming to your neck of the woods? Register your interest now and help us bring slow fashion to the masses!

Why is it called meydit?

Well, it's all about you, baby! Meydit is where you get to be the center of attention aka it’s all about me. Your garment is made uniquely and especially for you. Plus, we love a good wordplay! The "dot it" in Meydit represents the technology and platform we use to support our amazing emerging and independent creatives. It's like saying "we did it" or "you did it" without actually spelling it out. In Norwegian, Meyd means maid, and at Meydit, you'll connect with helpful fashion designers and stylist to upgrade your wardrobe. So, let's get started on creating your dream dress - the Meyd way!

What materials and fabrics do you use?

At Meydit, we love to dress you in style while saving the planet. That's why we recommend using eco-friendly textiles for our slow fashion services. But not all fabrics are created equal, and we don't want to greenwash you. So, we suggest using the following materials, all backed by the Good on You sustainable fashion rating system:
Recycled cotton: made from pre-consumer or post-consumer waste cotton, recycled cotton reduces waste and saves water. Organic linen: made from flax grown without pesticides or synthetic fertilizers, organic linen is breathable and biodegradable. Organic hemp: grown without harmful chemicals, hemp is a durable and low-maintenance crop that requires less water than cotton. TENCEL® lyocell: made from wood pulp sourced from sustainably managed forests, TENCEL® lyocell is a soft and silky fabric that is gentle on the skin. Recycled wool: made from pre-consumer or post-consumer waste wool, recycled wool reduces waste and saves energy. ECONYL: a regenerated nylon made from fishing nets, carpet scraps, and other nylon waste, Bananatex®: made from the fibers of banana plants, Bananatex® is a durable and biodegradable material. Piñatex®: made from pineapple tops. Piñatex® is a versatile natural textile, suitable for use as a leather alternative. Peace silk: Unlike conventional silk, peace silk (also known as Ahimsa silk) is produced without harming the silkworms that create the fibers. Instead, the cocoons are collected after the silkworms have emerged as moths, allowing them to complete their life cycle. This process results in slightly shorter and coarser fibers, but the fabric is still luxurious. .
Meydit also encourages the use of salvaged and vintage/thrifted fabrics, from upcycling Granma’s treasured Sari to repurposing curtains, sheets, and blankets. We believe that giving new life to existing materials is a sustainable and ethical practice that reduces waste and preserves the history and beauty of textiles. So not only are we using eco-friendly textiles like recycled cotton, organic linen, TENCEL® lyocell and peace silk we're also repurposing and upcycling materials to create unique and one-of-a-kind garments.

How do you take perfect measurements?

Measuring up is our jam! To take the perfect measurements, we recommend starting with a trusty dressmakers measuring tape and enlisting the help of a friend (or better still your friendly neighbourhood dressmaker we introduce you to). Follow our easy-to-use measurement guide, and don't worry, we won't judge if you suck in your tummy a little, but try not too. We want your garments to fit like a glove and flatter your unique shape, so we take this step seriously. Plus, we're always here to answer any measuring questions or concerns you may have. We can provide further guidance on a zoom call. We're always on the lookout for new ways to make the made-to-measure process even easier for our customers. That's why we're currently exploring 3D technology that will allow you to take accurate measurements with just two photos from your phone! It's like magic, except it's real! So no more awkward measuring tapes or confusing diagrams - just snap a couple of pics and voila! 1000 measurements at your fingertips. We can't wait to roll out this new feature and make your Meydit experience even more fun and effortless. Send us a Yes via the measurements page if you think this is a good idea.

Do you have any discounts?

We understand the importance of sticking to a budget while also valuing the hard work of our creatives. At Meydit, you get reasonable quotes for the couture talent of our independent designers. We prioritize fair pay for a fair day's work, which is why we don't offer discounts. Rest assured that you'll be receiving high-quality, made-to-measure garments from our skilled artisans.

What is slow fashion?

Slow fashion is like slow dancing. It's about taking it slow and enjoying the process. It's the opposite of fast fashion, where garments are produced quickly and cheaply, with little regard for fit, quality or ethics. Slow fashion is all about creating garments that are made to last, using eco-friendly and ethical practices, and connecting with a community of independent creatives who are passionate about their craft. Think of it as a delicious homemade meal, lovingly prepared with fresh, local ingredients from your garden and the local farm, instead of a fast food burger thrown together with questionable meat and a side of guilt. Slow fashion is the way of the future, and we're here to help you slow dance your way to a stylish, sustainable wardrobe that you can feel good about.

What is a Making?

Oh, making is so much more than just a project or a gig! It's the magical process of bringing your dream garment to life. It's the art of turning your measurements and design ideas into a wearable masterpiece. And when we say "making," we're not just talking about the process - we're also talking about the end result. Your garment is not a product, it's a creation made by your very own creative. So lets ditch the boring old terms and embrace the beauty of making!

Client

Do I pay the entire cost for the making at the end of the job?

No. You might need to pay a 10% deposit at the beginning of the job if the total cost of the making is more than $500 and pay the rest at job completion. If it's less than $500 then you will have to pay the total cost at job completion directly.

Can I track the status of my Making?

Yes. There is a feature for tracking your making’s timeline available on your dashboard. You can view different project milestones on the timeline and check whether the project is on track as per the milestone dates set by you.

Will I be required to measure myself? If so, how can I do that?

Yes. you will have to provide the necessary body measurements in order for the creative to design a dress that fits you perfectly. This can be done either manually by uploading your measurements on your profile page or by uploading a pdf, csv or doc containing the measurements. Please follow up the instructions on how to take your body measurements by following the video instructions.

Can I ask for a refund of the project?

Yes you can. However, you have to do this before the project starts, especially if you have agreed to source the fabrics directly with the Creative. If you are canceling after the project has initiated and there’s been progress (according to the progress bar of your on-going projects) a full refund may be unable to proceed.
For example, if the project is 75% ready and you request cancellation, you will only get refunded 25% of the total project amount.

I’m not 100% satisfied with the quality of the project.

If something did not go as planned, you must let us know straight away by emailing ‘helpsortthisout@meyd.it’. If there’s a dispute between the Client and the Creative, Meydit will try to help both people to work things out in a common sense, no fuss and reasonably mature way.
Meydit will make a final decision about any disputes between Clients and Creatives.

I’m not happy with the final decision of Meydit over a dispute I had with the Creative. What can I do?

You waive any rights you may have to bring the dispute to any sort of small claims tribunal or court of law, whether as an individual or as a class action; Meydit or any user will only ever resort to alternative dispute resolution, and this will be by an independent third party Arbitrator appointed by the President of the Commercial Arbitrators and Mediators Counsel in the Australian Capital Territory [TBC].
Whoever starts this process must pay everyone else’s fees regardless of the outcome, including any fees incurred by Meyd’it or another user of the platform,

My payment has been declined. What can I do?

A number of different reasons can cause your payment to fail. This include incorrect card details, insufficient funds available, your credit card has expired or there’s a limit in the amount you want to pay. Please check with your bank before escalating this to a payment issue with Meydit’s checkout platform.
Always remember to not click the ‘go back’ button while the page is loading the process of your payment. Avoid to be charged twice.

Can I rate a Creative?

Yes you can. As a marketplace, we respect everybody’s opinions and experiences and we allow our Clients to share this publicly with others. Help others with the 5-star-rate system to score Creatives after they have done a project for you. Remember Creatives can also rate you as a Client.

What kind of information can Meydit ask me to provide?

We will ask for basic personal information like your name, country location and your payment details when deciding to go ahead with a project. We would NEVER ask you for your password and ‘sign-in’ credentials, to download a program/software, or even to log-in outside a different place from Meydit.

What is GST and why am I being charged on it? (Australia and New Zealand)

All transactions recorded for clients located in Australia or New Zealand have to pay the Goods and Services Tax (or GST). Meydit will forward this charges to the Australian Taxation Office (ATO) and they have to be payed as per law requirement. Meydit cannot make exemptions or rebates on this. However you can locally claim these charges.
If you have a valid Australian Business Number (ABN) and acknowledge it is registered for GST, then you will not be charged. Otherwise, you will have to pay for it.

Can I get a fabric sample? If yes, how much will it cost?

Yes, there are a few ways where you can check out the fabrics we use for the clothings. We have collaborated with (FABRIC SHOP NAME), so you can visit these shops and check out the materials. We also provide you with an option of BYO fabric. In such cases, you need to contact your creatives for the quantity of the materials you will need for your clothing. Additionally, in some cases, you can also go shopping with the creative to choose your material, depending on the creatives availability.

I need to upload a few pictures for my order? Is there any special requirement or format I need to follow?

Yes. We only accept files in jpeg and png formats. Also, the maximum size requirement is 10mb.

Creative

When will I get the complete payment for the makings that I design?

Your payments will be held in escrow at the end of the making till the clients get their dress without any issues. After that you will immediately be paid the amount. This has been done to reduce friction for the clients.

How can I communicate with the clients regarding payments or any urgent details about the making?

You can communicate with the clients via the inbox feature present in the left-hand navigation bar which allows messaging and sending attachments.

Does Meydit take some of the earnings from the project I design to clients?

Yes. Meydit will take 15% of the total transaction between you and the client’s project you agreed to work on. Meydit is a marketplace connecting both two types of customers: Clients and Creatives. Agreeing to be on Meydit is agreeing to advertise your work through a third-party platform.

How many revisions is the client allowed to have when he/she is not 100% satisfied with the job?

Depends on the criteria you set in the offer. You can set this up in the offer and refuse to do more revisions in case the client reaches the limit on the number of revisions allowed. In case of an allegation, Meydit will take in consideration the agreed offer.
If something did not go as planned, you must let us know straight away by emailing ‘helpsortthisout@meyd.it’. If there’s a dispute between Client and Creative, Meydit will try to help both people to work things out in a common sense, no fuss and reasonably mature way.
Meydit will make a final decision about any disputes between Clients and Creatives.

Can I charge a customer to pay directly to my bank account details and then share this with Meydit?

No. We believe in the good faith of both Clients and Creatives but this also allows space for scams and difficult situations if they are not registered in our platform. Meydit will investigate whether this type of transactions are taking place and ban the user(s). Report to Customer Service immediately if you see this type of actions

How do I know if my services will be prioritized in Meydit’s catalog?

This will depend on your rating and the number of associated comments that go along with it. You will grow organically as long as you maintain a good, serious, and professional relationship with each one of the customers using your service.

How does Premium subscription services on Meydit work?

Premium subscription services are available for Creatives who want to become a ‘Featured Creative’ at Meydit’s marketplace. Your gig will appear as suggested for many of the projects our Clients are looking to work with. By becoming a premium member you will attract more clients without needing to have a 5-star rating, however, positive scoring will always be revised.